Refund Policy

Effective Date: 1 July 2026

Silchar Bazar is a marketplace platform that connects customers with independent vendors. Refund eligibility may vary depending on product category, vendor policy, and order circumstances.

Eligible Refund Situations

Refunds may be considered when:

• An order is not delivered.
• A wrong item is delivered.
• A damaged or defective product is delivered.
• A product is significantly different from its description.
• Payment is successfully charged but the order cannot be fulfilled.

Non-Refundable Situations

Refunds may not be granted when:

• The customer changes their mind after delivery.
• Products have been used, damaged, or altered by the customer.
• The issue is reported after the allowed complaint period.
• Digital products or services have already been delivered.

Refund Review Process

All refund requests are subject to review by Silchar Bazar and the respective vendor.

Customers may be required to provide:

• Order details
• Photographs of the product
• Proof of damage or defect
• Additional information necessary for verification

Refund Processing Time

Approved refunds are generally processed within 5 to 10 business days, depending on the payment provider and banking institution.

Refund Method

Refunds will normally be issued through the original payment method used during the transaction.

Final Decision

Silchar Bazar reserves the right to make the final determination regarding refund eligibility after reviewing all available information.

For refund assistance, contact:

Email: contact@silcharbazar.online